Frequently Asked Questions
Ocean The Label creates meaningful waterproof jewellery, designed in Australia and inspired by the ocean, ancient symbolism and the journey of becoming. Here you'll find everything you need to know about our materials, care, warranty, shipping and returns.
Our Jewellery
Is Ocean The Label jewellery waterproof?
Yes. Ocean The Label jewellery is waterproof and tarnish resistant, made to be worn and lived in. Our pieces are designed for everyday wear, including swimming, showering and exercise. Some pieces may have specific care notes due to their individual design or components, so please always check the product page.
Will the jewellery tarnish or turn my skin green?
Our jewellery is tarnish resistant and crafted from premium stainless steel. Our pieces are nickel and lead free and designed for comfortable everyday wear.
What materials is the jewellery made from?
Our gold pieces are crafted from premium stainless steel with 18k gold PVD. Our silver pieces are premium stainless steel. Silver variants are available across selected styles. Where a piece features zircon, freshwater pearl, natural quartz or another material, this is listed in the details on its product page.
Is the jewellery hypoallergenic?
Yes. Our jewellery is hypoallergenic and nickel and lead free.
Is Ocean The Label jewellery designed in Australia?
Yes. Ocean The Label is an Australian designed jewellery brand, with orders dispatched from our studio in Sydney, Australia.
Wear and Care
Can I wear it swimming, at the beach, showering and exercising?
Yes. Our jewellery is waterproof and tarnish resistant, designed for everyday wear including swimming, the beach, showering and exercise. Some pieces have their own care notes on the product page; where they do, please follow those.
How should I care for my jewellery?
Our jewellery is waterproof and tarnish resistant, made to be worn and lived in. A little care will keep it looking beautiful for longer. Rinse with fresh water after salt water, chlorine or sweat, allow perfume, sunscreen and lotions to dry before putting your jewellery on, and store pieces separately to help prevent scratches. Some pieces have their own care notes on the product page; where they do, please follow those.
What is the warranty?
Every Ocean The Label piece comes with a 6 month warranty. If you have a concern about your jewellery within this time, please contact us.
Shipping and Dispatch
Where do you ship from, and do you ship worldwide?
We ship worldwide from our studio in Sydney, Australia. All orders are sent with tracked shipping.
How long will my order take to be dispatched?
Orders are dispatched within 48 hours on business days. During peak times such as promotional sales, public holidays and celebratory periods, please allow 2 to 5 business days to receive your shipping confirmation email.
How much is shipping?
Within Australia, standard shipping is AUD $10 and complimentary on orders of AUD $149 and over. Express shipping is AUD $15. International shipping is AUD $20 to New Zealand and AUD $30 to the rest of the world. Your shipping options are shown at checkout.
Will I pay duties or taxes on international orders?
All prices are in Australian dollars (AUD). For international orders, prices do not include local sales taxes or import duties, which may be charged when your parcel enters your country and are the responsibility of the recipient.
How long will delivery take?
Estimated delivery times begin from the date of dispatch and are a guide only. If your parcel is delayed beyond the expected timeframe, please contact us and we will help track it.
Returns and Exchanges
Can I return or exchange my order?
Yes. Please contact us within 7 days of receiving your order. Pieces must be unworn and in their original packaging with all tags attached. Change of mind returns are issued as a store credit, which can be used towards an exchange or a future purchase.
Do you offer refunds?
Refunds are provided for manufacturing faults. We do not offer refunds for change of mind.
Can I return a sale item?
All sale items are final sale and cannot be returned for a credit note, refund or exchange.
Who pays for return shipping?
Return shipping is paid by the customer. Please use a tracked service, as we are unable to take responsibility for return parcels lost in transit.
What if my piece arrives faulty?
Please contact our Customer Care team as soon as possible.
Orders and Gifting
Does my order come gift boxed?
Yes. Every Ocean The Label piece arrives in our complimentary signature gift box, ready to give or to keep.
Can I change my order after it has been placed?
Once an order has been placed we are unable to change or cancel it, so please check your details carefully at checkout.
What is a pre-order?
Selected best sellers can be pre-ordered when they are sold out. The estimated dispatch date is shown on the product page. Orders containing a pre-order piece are sent together once every piece is ready, so please place a separate order for anything you need sooner.
The piece I love is sold out. Will it return?
Please contact us and we will let you know when it is expected back.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Afterpay, Shop Pay, Apple Pay and Google Pay. Payment is taken securely at checkout, and your payment details are held only by the payment provider processing your order.
What currency are your prices in?
All prices are in Australian dollars (AUD). You can choose your country at the bottom of the page to view prices in your local currency. Any bank fees or currency conversion charges are set by your bank or card provider.
Privacy
How is my information used?
Your privacy is important to us. The information you provide is used by our team to process your order, and we never sell your details to third parties.